Conduct Practice
Conduct risk is a key focus for the authorities, making sure that all customers, especially retail are well protected. The conduct practices shall focus on the approach on how to treat the customers, how to manage potential conflicts of interests and how to build a trusted long term relationship with customers?
- Does the conduct practice encourages each member of your organisation to always do the thing right and the right thing? What is the difference between the Spirit and the Letter?
- Do the business activities ensure the adequate level of market’s integrity by really treating your customers fairly? Is Compliance a positive market differentiator for your business proposal?
- Is the conduct practice fully integrated into the corporate values?
Each member of the institution plays a significant role, shall be aware of the ethical standards, and follow these principles in every step.
The best conduct practices shall be in place, covering all risks potentially impacting the customer or the reputation of the company.
These services include a review of all aspects of the business model and strategies, the tone and the example set at the management hierarchy.
